FAQ

Q1 How is my order being wrapped and shipped

 

A   We put it in a heavy duty craft bag and ship it by EMS from Tokyo, Japan.

 

Q2 Are all products made in Japan?

 

A Yes, all of them are.

 

Q3 Is it possible to order custom-sized products?

 

A Yes, it’s possible to get custom-sized for Zabuton, futon and a part of covers.

Please send direct e-mail to us for further information.

We estimate the cost for your order.

Please kindly note that there is a possibility that we might not be able to meet your request depending on the product.

 

Q4 How many days does it take for my order to arrive

 

A We ship it 3 to 5 days after you order. It depends on the product.

 

Q5 Is it possible to order products made in Japan that are not on your website

 

A Yes, We have functions as wholesaler and maker. 

Please send direct e-mail to us about the products. 

 

Q6 How should I pay

 

A    We only accept PayPal payments.

 

Q7 I have no reply from you after placing my order.  What should I do

 

A We always reply our customers within 2 days after getting their orders . Please check your email box or junk email folder. We might reply late when we are in a promo or peak season. Please contact us, if there is no response for four days after ordering.

 

Q8 EMS postage is too expensive, May I use other international delivery method?

 

A EMS is the only delivery method in our shop for international shipping parcels in normal condition.

 

Q9 Could you let me know how to check the status of my parcel?

 

A     After dispatching parcels, we will send you the tracking number by email. You can check its status on JP post website. While your parcel is shown as ”Dispatch from outward office of exchange” in history information of JP post, you are able to check the status on the postal tracking website of the destination directly.

 

Q10 Can I cancel my order?

 

A    You can cancel your order before we ship your parcel. If we dispatched your order, it is difficult for us to accept your cancellation or modification.

 

Q11 I got my parcel, but I don’t want to buy it. Can I return it?

 

A    We do not exchange or refund for change of mind, individual factors or incorrect products placed for a dispatched parcel.

 

Q12 Why am I charged for paying import duty?

 

A   The import duty or taxes might occur from the local customs’ law. If you have any questions about the payment, please contact ther local post and the customs in destination country.