Thanks for shopping at Futon Tokyo.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
custom-made items can not be returned.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or Paypal.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs you paid at the time of ordering are nonrefundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
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