| Shop name | Futon Tokyo |
|---|---|
| Distributor | Moriseimenjo Co., Ltd. |
| Sales Manager | Mori Motomichi |
| location | 135-0016 5-14-11 Toyo, Koto-ku, Tokyo |
| tel | 03-3647-3140 (Japan) |
| [email protected] | |
| Products | Cotton products, bedding, tatami mats, folk crafts |
| Sales volume | only while stocks last. Since we also sell products in stores, we may not be able to prepare the product you have ordered. If the product you have ordered is out of stock, we will contact you by phone or email. |
| Required fees other than the product price | Shipping fees, other taxes and other fees stipulated by the destination country or transit country |
| Delivery time | As a general rule, we will ship your order within 10 business days after confirming your payment. *For handmade products, it may take longer than the above period. This does not apply to special orders or made-to-order products . |
About returns and defective products
[Returns]
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. custom-made items can not be returned.
[Refunds] Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or Paypal. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
[Shipping]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs you paid at the time of ordering are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
[Contact Us]
If you have any questions on how to return your item to us, contact us.
Payment Methods
| Payment Methods | We accept Paypal and credit card payments. Please use whichever method you prefer. |
|---|---|
| Payment deadline | Paypal and redit card payment: Prepaid |
| Sales price | The amount listed on each product page |