How to order

Payment method

 

 

Please use the convenient Paypal, you can also use credit cards.

 

Delivery method

 

 

All parcels are shipped by EMS (Express Mail Service) with tracking No. and insurance.

EMS is very safe and reliable system.

EMS packages usually arrive at their destination 3 days to 2 weeks after shipment.

From the link below, you would be able to track your order.

[EMS]

http://tracking.post.japanpost.jp/service/numberSearch.do?locale=en&searchKind=S004

 

Insurance for EMS

We take EMS insurance for oversea parcels.

When there is any damage or loss to your goods during EMS delivery process,

please contact your local post office as soon as possible.

 

Customs

there is a possiblity that you may need to pay some certain amount of duty when receiving your order in your country.

We are not aware of a duty in your country. Therefore, if you would like to know it before you place your order, please contact your local custom office.

 

Returns and Cancellation

Please be aware that Futontokyo.com do not cancel or exchange or refund for change of mind, individual reasons or incorrect products order and delayed delivery as international shipping parcels dispatched.

We have no responsibility to refund your payment for a defective product unless the following circumstances;

 

  1. What you received does not match the information our international sales staff provided you with.

 

  1. Damage caused during shipping. Please check for any damage to your package before signing for your shipment and if you find any, report it to the local post immediately.