Payment method
Please use the convenient Paypal, you can also use credit cards.
You can use credit cards.
Delivery method
All parcels are shipped by EMS (Express Mail Service) by Japan Post with tracking No. and insurance.
EMS is very safe and reliable system
EMS packages usually arrive at their destination 3 days to 2 weeks after shipment.
From the link below, you would be able to track your order.
[EMS]
http://tracking.post.japanpost.jp/service/numberSearch.do?locale=en&searchKind=S004
Insurance for EMS
We take EMS insurance for oversea parcels.
When there should be any damage or loss to your goods during EMS delivery process, please contact your local post office as soon as possible.
Customs
There is a possibility that you may need to pay some certain amount of duty when receiving your order in your country.
We are not aware of a duty in your country. Therefore, please contact your local custom office and check it first before you place your order.
Returns and Cancellation
Please be aware that Futon Tokyo do not cancel or exchange or refund for change of mind, individual reasons or incorrect products order and delayed delivery as international shipping parcels dispatched.
We have no responsibility to refund your payment for a defective product unless the following circumstances;
- What you received does not match the information our international sales staff provided you with.
- Damage caused during shipping; please check for any damage to your package before signing when you receive it and if you should find any, report it to the local post immediately.