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Shipping was quick! ordered a hand made double size futon on the 17th of july and it came by the 26th! Tracking service also provided so you can rest assured that your mattress will arrive safely. Customer service was also superb as i received a quick response on Facebook messenger and email, in perfect English!
I've lived and worked in Japan and had many futons...This one is simply the nicest one I've had. At futontokyo the fabrics and craftsmanship are really first class. The futon sent to me in Australia also worked out to be comparable to the cost of buying one in Australia - The quality very different though! I highly recommend this company for service, cost and quality of product! 🙂
I have purchased one futon mattress and two tatamis from futontokyo. I am extremely satisfied by the quality of those products and I have been surprised by the comfort of sleeping on a futon (although, for extra cushioning, I layer the two tatamis on top of each other below the futon). I currently live in Hong Kong within a very small spare bedroom and this is the best solution I found to accommodate friends. The futon and tatamis can easily be stored away when not used, freeing space in the room.
Moreover, there was initially a mistake in the delivery which futontokyo corrected immediately, without discussion. The tatamis they sent were of the wrong size, smaller than the futon. But, when I reported the issue, they immediately sent two new tatamis without requesting me to send back the wrong products I had already received. I will certainly buy other futons and tatamis from them when I will move back to my native country.