We ship via a postal service called EMS – Express Mail Service.
However, depending on your country of residence, other private shipping companies, not the post office, will collect customs duties and deliver your order. You can check the information of the delivery service in your country here.
Before your order is checked in with customs in your country, please track the status of your package from Japan Post website.
(Some countries, such as USPS of the U.S., work well with Japan Post, so you can see the status of your package even when it did not leave Japan.)
After being checked in by the customs in your country, you will be able to check the delivery status from the site of the delivery company in your country.
For address changes and pick-up dates, please contact your local delivery service directly.