Influence of COVID-19

Last Updated on January 2021

 

 

1. Production

We are limited in number of staffs. The average producing time is about 3 weeks. Customized items and the items currently out of stock by receiving many orders may take another 2 weeks to ship out. 
We are sorry but we can’t meet your request of prompt delivery.
We will keep you updated if there is anything changes in our production.

 

2.Shipping Restriction and Delay

Due to the drastic reduction in air traffic caused by the pandemic, there has been a significant delay in deliveries; EMS could usually deliver in about a week, but it may take up to a month. Also the areas that can be delivered by air are limited. Therefore, we are starting a new delivery method, shipping by surface mail (sea freight).
Shipping takes about two months for Asia, and about three months for North America and Europe, depending on the customs clearance. It’s a slow process, but the shipping cost is about two-thirds to half that of airmail.
The longer the delivery time, the more risk there is. Because of the long transit through the ocean, the futon may be placed in a humid environment. High humidity is the worst enemy of cotton products because it creates mold. So far we have shipped to Europe and North America by sea. We have not received any reports of damage, but depending on the season and route, problems may occur.
Please be assured that full coverage insurance is included in our shipping cost.

Not all goods can be sent to all countries by sea. Each country has different acceptable sizes for shipping. Please check the chart below.

Here is the list of the International mail service availability of Japan Post (Updated on January 12).

 

The available shipping methods under the influence of COVID-19.  This can change anytime.   

EMS is our normal shipping method by Japan Post. It offers the most reasonable air shipping rate for large items (futons and tatamis).
Freight will take 2 or 3 months to deliver. It has tracking number as well as EMS and FedEx. 
FedEx*
If you want a FedEx quote, please contact us with your address.
For your reference, here is a rough estimation for sending to a private home in California, USA.
   One futon mattress in single size and one mattress cover
   1 package - 22lb (10 kg) 24" x 24" x 27" (60 x 60 x 70 cm)
   Shipping fee - International Priority USD450 (only International Priority rate is available at the moment)           

    All kinds of Futon    Tatami Mattress   Zabuton and Pillow

 

All Covers, Room Wears, Rush glass sheet and Small Interior Goods

North America
USA   None (FedEx*)   None (FedEx*)   Freight   UPS or Airmail without tracking number
 
Canada   Freight   Freight   Freight   UPS or Airmail without tracking number
Oceania
Australia   None (FedEx*)   None (FedEx*)   Freight   UPS or Airmail without tracking number
 
New Zealand   EMS (delay expected)   EMS (delay expected)   EMS (delay expected)   EMS (delay expected)
European Countries
Russia, Malta, Ukraine, Georgia, Romania, Greek    None (FedEx*)   None (FedEx*)   Please ask us   UPS or Airmail without tracking number
 
Ireland   Freight   Freight   Freight   UPS or Airmail without tracking number
 
Spain   None (FedEx*)   None (FedEx*)   Freight   UPS or Airmail without tracking number
 
other countries  

EMS (delay expected)

Freight

 

EMS (delay expected)

Freight

 

EMS (delay expected)

Freight

 

EMS (delay expected)

 

 
    All kinds of Futon    Tatami Mattress   Zabuton and Pillow

 

Futon Covers, Room Wears and Small Interior Goods

Asia
Singapore, Hong Kong, Philippines, Malaysia, Thailand, Taiwan  

EMS (delay expected)

Freight

 

EMS (delay expected)

Freight

 

EMS (delay expected)

Freight

  EMS (delay expected)
 
other countries   Please ask us
Middle East Countries
UAE   Freight   Freight   Freight   UPS or Airmail without tracking number
 
other countries   Please ask us
 

South America and Africa    ----   Please ask us.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

futontokyofreight

 

 

3.After Ordering – Please Check Your Shipping Status

Please check your order’s shipping status using the tracking number that we sent via email.
If your search result shows no updates after “Posting/Collection”. It means that Japan Post collected your order at our place on the day and since then your order has been waiting to be loaded in Japan. Next update will be “Arrival of outward office of exchange” and “Dispatch from outward office of exchange”.  Please kindly wait for the next update.

It is difficult for us to estimate the delivery time even though we are using the fastest method to deliver.
We would very much appreciate your patience and cooperation.

 

shipping delay

 

Please check here for updates –  Japan Post News and Announcements

Japan Post Tracking

USPS Tracking

 

4.Cancellations because of delay

We basically do not accept cancellations because of delay after we ship out your order. But since the delay is more significant than we have expected, please feel free to contact us if there is anything we can help you.

 

 

We hope everything will be back to normal sooner.

We hope everyone stay healthy and continue to enjoy shopping at Futon Tokyo!

 

November  2020