Influence of COVID-19

Last Updated on June 14 2021

 

 

1. Production
We are limited in number of staffs. The average producing time is about 2 – 3 weeks.
Customized items and the items currently out of stock by receiving many orders may take another 2 weeks to ship out. Sometimes futon covers take one month to produce.
We are sorry but we can’t meet your request of prompt delivery.
Please add our email address to your safe list so we can email you important information about your order (stock status, your order’s tracking number).
You should receive an auto-reply email from us right after you place your order. If you do not receive it, please check your junk mail box.

We will keep you updated if there is anything changes in our production.

 

2.Shipping Restriction and Delay
We recently received an update from Japan Post regarding international mail. We hope you will read it to the end.

 

Customers in the USA
EMS is expected to resume from June 1st with a special surcharge applied.
It will be possible to ship any items.
You can check the new shipping fee with the special surcharge in the cart page now.

Customers in Australia and Canada
We are very sorry. We have found out that EMS delivery to Canada and Australia will not resume yet. When it will resume is yet to be determined. If you have already placed an order, we will contact you individually.

Customers in Europe
As of June 1, a special surcharge will be applied to EMS. The shipping fee will be about 20-40% higher than the current fee.
Therefore, Futon Tokyo will raise the shipping fee from May 20 (Japan time) .

 

Customers in Asia
EMS shipping costs are expected to remain the same as before.

 

We do not know at this time when the special surcharge will no longer be collected. Please understand that there is nothing we can do about this increase in shipping costs.

We are expecting a high volume of orders after the resumption of EMS and before the shipping fee increase.
Please allow about one month for the production of the futon.
We also expect a significant delay in delivery time.
We will not be able to respond to urgent orders.
We apologize for the inconvenience, and hope you will be patient with us.

 

 

 

3.After Ordering – Please Check Your Shipping Status

Please check your order’s shipping status using the tracking number that we sent via email.
If your search result shows no updates after “Posting/Collection”. It means that Japan Post collected your order at our place on the day and since then your order has been waiting to be loaded in Japan. Next update will be “Arrival of outward office of exchange” and “Dispatch from outward office of exchange”.  Please kindly wait for the next update.

It is difficult for us to estimate the delivery time even though we are using the fastest method to deliver.
We would very much appreciate your patience and cooperation.

 

shipping delay

 

Please check here for updates –  Japan Post News and Announcements

Japan Post Tracking

USPS Tracking

 

4.Cancellations because of delay

We basically do not accept cancellations because of delay after we ship out your order. But since the delay is more significant than we have expected, please feel free to contact us if there is anything we can help you.

 

 

We hope everything will be back to normal sooner.

We hope everyone stay healthy and continue to enjoy shopping at Futon Tokyo!

 

If you are in an area where EMS is not available… 
(FedEx is much more expensive than EMS, so if you are in the area where EMS is available, we recommend EMS)

June 2021