Influence of COVID-19

Updated on May 19th 2020

 

1. Production

We are limited in number of staffs. It will take up to two weeks to ship your order out.

Especially the items that are not produced in our factory shop, for example tatami related items and some fabric items might take more time to ship for slow supply. We are sorry but we can’t meet your request of prompt delivery.
We will keep you updated if there is anything changes in our production.

 

2.Shipping Restriction and Delay

There are many countries that currently suspend acceptance of international mail.
Please click here, the list of the country and know if your country is on it before you order.

We’ll ship small items like zabuton and cover to those countries via sea freight on customers’ demands. Large items like futon and tatami mattress are unable to ship because they exceed the size limit that sea freight accept.(May 8th)

Due to so many flight cancellations caused by the pandemic situation, deliveries to USA and Singapore that we have shipped out in April are considerably delayed at the moment. It is happening for all orders placed in April.
We are not reported major delay in shipping to Canada and some countries in Europe at the moment. 

 

3.After Ordering – Please Check Your Shipping Status

Please check your order’s shipping status using the tracking number that we sent via email.
If your search result shows no updates after “Posting/Collection”. It means that Japan Post collected your order at our place on the day and since then your order has been waiting to be loaded in Japan. Next update will be “Arrival of outward office of exchange” and “Dispatch from outward office of exchange”.  Please kindly wait for the next update.

It is difficult for us to estimate the delivery time even though we are using the fastest method to deliver.
We would very much appreciate your patience and cooperation.

 

shipping delay

 

Please check here for updates –  Japan Post News and Announcements

Japan Post Tracking

USPS Tracking

Speedpost Tracking (Singapore)

 

4.Cancellations because of delay

We do not accept cancellations because of delay after we ship out your order. Also it’s impossible to take your order back during shipping in this complicated situation. But please feel free to contact us if there is anything we can help you.

 

 

We hope everything will be back to normal sooner.

We hope everyone stay healthy and continue to enjoy shopping at Futon Tokyo!

 

May 19th, 2020