Influence of COVID-19

Updated on July 31 2020

futontokyo holidays

 

1. Production

We are closed from 8th to 16th Aug for summer holidays.
The orders in early August may be shipped out after 16th Aug. 
 
 
We are limited in number of staffs. The average producing time is about 5 business days. Customized items and the items currently out of stock by receiving many orders may take another two weeks to ship out. 
We are sorry but we can’t meet your request of prompt delivery.
We will keep you updated if there is anything changes in our production.

 

 

2.Shipping Restriction and Delay

There are many countries that currently suspend acceptance of international mail.
Please click here, the list of the country and know if your country is on it before you order.

We’ll ship small items like zabuton and cover to those countries via sea freight on customers’ demands. Large items like futon and tatami mattress are unable to ship because they exceed the size limit that sea freight accept.

Shipping delivery time by EMS has been taking from 1 to 3 weeks. It depends on how well the air transport situation to the destination has recovered. It is difficult to estimate it for us. Thank you very much for your understanding.

 

3.After Ordering – Please Check Your Shipping Status

Please check your order’s shipping status using the tracking number that we sent via email.
If your search result shows no updates after “Posting/Collection”. It means that Japan Post collected your order at our place on the day and since then your order has been waiting to be loaded in Japan. Next update will be “Arrival of outward office of exchange” and “Dispatch from outward office of exchange”.  Please kindly wait for the next update.

It is difficult for us to estimate the delivery time even though we are using the fastest method to deliver.
We would very much appreciate your patience and cooperation.

 

shipping delay

 

Please check here for updates –  Japan Post News and Announcements

Japan Post Tracking

USPS Tracking

 

4.Cancellations because of delay

We basically do not accept cancellations because of delay after we ship out your order. But since the delay is more significant than we have expected, please feel free to contact us if there is anything we can help you.

 

 

We hope everything will be back to normal sooner.

We hope everyone stay healthy and continue to enjoy shopping at Futon Tokyo!

 

July 31, 2020