Updated on July 31 2020
We will keep you updated if there is anything changes in our production.
2.Shipping Restriction and Delay
There are many countries that currently suspend acceptance of international mail.
Please click here, the list of the country and know if your country is on it before you order.
We’ll ship small items like zabuton and cover to those countries via sea freight on customers’ demands. Large items like futon and tatami mattress are unable to ship because they exceed the size limit that sea freight accept.
Shipping delivery time by EMS has been taking from 1 to 3 weeks. It depends on how well the air transport situation to the destination has recovered. It is difficult to estimate it for us. Thank you very much for your understanding.
3.After Ordering – Please Check Your Shipping Status
Please check your order’s shipping status using the tracking number that we sent via email.
If your search result shows no updates after “Posting/Collection”. It means that Japan Post collected your order at our place on the day and since then your order has been waiting to be loaded in Japan. Next update will be “Arrival of outward office of exchange” and “Dispatch from outward office of exchange”. Please kindly wait for the next update.
It is difficult for us to estimate the delivery time even though we are using the fastest method to deliver.
We would very much appreciate your patience and cooperation.
Please check here for updates – Japan Post News and Announcements
4.Cancellations because of delay
We basically do not accept cancellations because of delay after we ship out your order. But since the delay is more significant than we have expected, please feel free to contact us if there is anything we can help you.
We hope everything will be back to normal sooner.
We hope everyone stay healthy and continue to enjoy shopping at Futon Tokyo!
July 31, 2020