Please Read Before You Order
Production and Prep. time – 1 to 4 weeks
For smooth shipment, please enter your name in alphabet and address in English. We are receiving many returns with insufficient addresses. Please provide as much detail as possible.
The delivery date and time cannot be specified.
Customers are responsible for tariffs (custom duties) which might be charged in your country.
Please do not fail to contact your local courier and receive your order within one week after you received a delivery notice. There’s a lot of cases that the miscommunication between customers and the local post office lead the package to return to us. We can not refund the shipping fee for that reason.
We aim to consolidate products in your order when we ship them out. However, for the size limit of the shipping service, we may ship the large products (futon mattress, quilt and tatami mattress) individually. Please note that when we ship your order in multiple packages, these packages may arrive separately. Please do not worry if the first package didn’t have all the item you ordered.
for the customer who want to collect the order at the airport in Japan