FAQ

Q1 How to order?

 

A  Please purchase from this web site.

 

Q2 How do you pack the item?

 

A Wrapped in Heavy duty kraft bag, We will ship the item via EMS from Japan. 

 

Q3 Is this item made in Japan?

 

A Our shop sell only made in Japan.

 

Q4 Can I order a custom size?

 

A Some of the products can be custom order.

For further information please mail us.

 

Q5 How long will it be shipped?

 

A The shipment date is different by the product. About  3 to 5days.

For further information please mail us.

 

Q6 I am interested in item not listed on your site.I saw on other shopping pages Can you get it from  supplier?

 

A We can. We are also wholesaler . We can get Japanease  Bedding Supplies

 

Q7 I would like to know the method of payment.

 

A We only accept PayPal payments.

 

Q8 Do you ship products abroad?

 

A  Of course We can.

 

Q9 I have no reply from you yet after placing my order. How about my order?

 

A We always reply our customers within 3 days after getting their orders in normal condition. Please check your email box or junk email folder.

We might reply you late in peak season. Please contact us.

 

Q10 EMS postage is too expensive, May I use other international delivery method?

 

A EMS is the only delivery method in our shop for international shipping parcels in normal condition.

 

Q11Could you let me know how to check the status of my parcel?

 

A  After dispatching parcels, we will send you the tracking number by email. You could check its status on JP post website. While your parcel is shown as” Dispatch from outward office of exchange” in history information of JP post, you are able to check the status on the postal tracking website of the destination directly.

 

Q12 Can I cancel my order?

 

A You can cancel your order before we ship your parcel. While we dispatched your order, it is difficult for us to accept your cancellation or modification.

 

Q13 I got my parcel, but I don’t want to buy it. Can I return it?

 

A We do not exchange or refund for change of mind, individual factors or incorrect products placed for a dispatched parcel.

 

Q14Why am I charged for paying import duty?

 

A The import duty or taxes might be occurred from the local customs’ law. While you have any question for the payment, please contact local post and the customs in destination country.